Support mein khud se zyada sochna pada
Mujhe WFHI ke support mein ek clarity chahiye thi jo maine khud se zyada waqt laga kar samajh payi. Jab maine call lagaya kisi problem ke liye, toh unhone solution detail mein explain nahi kiya; mujhe khud test karte hue aur troubleshoot karna pada. Ye baat mujhe bahut alag lagi kyunki expected tha ki support fully guide karega, par aisa nahi hua. Training mein achi basic bataayi thi, par day-to-day support mein mujhe hi missing pieces khud dhundhne pade. Automatic updates ke baad software ka behaviour tough tha samajhna without proper guidance. Dialer kaafi barhang hota tha, aur mene khud try kiya ki kaise optimize karun, kyunki support se clear instructions nahi mile. Sign-up aur payment system toh fine tha, lekin support mein expected madad nahi mili, isliye overall experience thoda badi mushkil se guzar gaya. Bas yahi ek part tha jo notice kiya aur shayad agar thoda zyada hand-holding ho, toh sab better hota.