5 out of 55 of 5Verified purchaseSupport and communication
Support mein kabhi acha kabhi thoda slow response tha
Dialer ko lekar jab problem face ki toh support ne kaafi jaldi response diya, jo mujhe acha laga. Lekin baki routine queries par responses thode late aaye, joh kabhi kabhi thoda frustrating tha. Matlab support team generally helpful thi, par consistent waiting time nahi tha. Training material aur database ke bare mein queries pe bhi response mila par kabhi faster nahi. Isliye, kabhi acha experience hua toh kabhi lagta tha ki quick help chahiye toh thoda rukna padega. Overall accha tha, par thodi jagah improvement ki zarurat hai. Aise moment aaye jab lagta tha timely support nahi mil rahi, phir bhi bulk mein zabardast tha unka support.