Support mein kaafi mehnat lagti hai
Support se contact karne mein time lagta tha, baar baar follow-up karna padta tha. Kuch queries ka jawab mil gaya tha, lekin overall response slow tha. Kabhi kabhi lagta tha ki support team busy hai, toh baar-baar call karna parta tha. Dialer aur database ki baat karu toh software smooth chal raha tha, lekin support mein consistency nahi thi. Email par reply aata tha, lekin uska bhi wait karna parta tha. Automatic updates ke baad bhi system stable tha, par help chahiye tha toh milna mushkil tha. Signup aur payment process thoda easy laga, par agar kisi emergency mein turant help mangni ho toh thodi problem hoti thi. Mujhe overall lagta hai support ko thoda aur upgrade karna chahiye, taaki customers bina tension ke apne issues clear kar sakein.