Support mein kaafi kami thi jo sochne pe majboor kar gayi
Mujhe lagta hai WFHI ki support system mein kuch basic cheezein missing hain. Jab main pehla baar sign-up kar raha tha, mujhe training aur onboarding mein kaafi confusion hua tha, par sabse bada issue tha ki support line pe call karne pe response expect jitna quick nahi mila. Baad mein, jab dialer aur database feature ko use karne ki koshish ki, toh kaafi technical issues aaye, aur telephonic support se solutions milna mushkil tha. Automatic updates ke baad bhi kuch problems solve nahi huye. Yeh support mujhe waisa confident feel nahi karwa paya jaise main chahta tha. Invoice aur billing process bhi itna clear nahi tha, mujhe baar-baar payment confirmation ke liye puchna padta tha, jiski wajah se kaam mein interruption hua. Mujhe lagta hai ki agle round mein support aur training ko revisited karna zaruri hoga, warna users phir se confused rahenge. Main soch raha hoon ki aage agar mujhe fir help leni padti hai toh shayad itni easily nahi kar paunga kyunki pehle se jo experience raha, woh encourage nahi karta. Mujhe lagta hai ki product ke saath-saath support ka bhi proper upgrade hona chahiye taaki users bina rukawat ke system ko effectively use kar saken.