Support mein kaafi gaps hain, especially jab baar baar contact karna ho
Yaar, starting toh acha laga tha WFHI ka support samajh ke, they answered queries on time and sab kuch nice tha. Lekin jab roz kaam karte karte mujhe baar baar support chahiye tha, tab thodi problem hui. Sometimes response aata tha der se ya phir lagta tha ki jo banda support de raha hai, usse system ki baatein puri tarah samajh nahi hain. Matlab, ek baar main dialer mein kuch issue ke liye call kar raha tha, toh basic help toh mili lekin detailed guidance nahi. Training ke time se jaisi clarity thi waisi roz ka support mein nahi mili, thoda confusing hota tha kabhi kabhi. Database integration ko lekar bhi jab doubts the, toh support usmein extra clarity nahi de paaya. Isse mujhe khud jyada samajhna pada aur search karna pada online, jo ki main nahi karna chahta tha. Mujhe lagta hai ki agar unka regular telephonic support thoda zyada proactive hota toh main apna kaam bulkar smoothly kar paata. Somehow lagta hai ki first level ke baad interaction mein koi personal touch ya timely follow-up missing tha, jo daily basis pe kaafi important hota hai. Toh overall, support theek tha, but wo consistently helpful nahi raha, is wajah se thoda frustration bhi hua.