Support mein jyada waqt lag gaya, confidence kam hua
Maine jab WFHI se help mangi toh mujhe laga thoda jaldi solution mil jayega, lekin socha bhi nahi tha ki itna lamba process hoga. Pehle toh mera call support tak kayi baar transfer hua, jahan par continuously samjhane ke baad bhi mujhe proper guidance nahi mili. Support team ka jo patience tha, uski main tarif karti hoon, lekin delay aur baar-baar ek hi baat repeat karne ki wajah se frustration badh gayi thi. Training sessions achhe the, aur software use karna initial mein easy laga tha, lekin jab specific telephonic support ki baat aayi toh sab complicated ho gaya. Automatic updates to chalte rahe, par unke changes se kabhi-kabhi software ko samajhna mushkil ho jata tha, aur support team se help lene ke liye wait karna padta tha. Mujhe lagta tha ki wo mere issue ko jaldi resolve nahi kar paenge, aur yeh confidence dhire dhire gira. Dialer aur database feature use karte waqt bhi queries aayi thi, par timely help nahi mili. Mujhe lag raha tha ki yeh process thoda zyada time le raha hai, jo ki busy schedule mein problematic hai. Agar support zyada responsive hota, toh meri overall experience better hoti. Abhi ke liye main cautiously software use kar rahi hoon, lekin advance support expect karti hoon taaki future mein koi problem na aaye aur confidence bana rahe.