Support mein jo zaroori clarity chahiye thi, wo missing thi
Jab main support team se contact karne ki koshish kar rahi thi, toh mujhe laga tha ki unka response aur communication straightforward hoga, par laga main thodi disappoint hoon is point par. Kabhi kabhi unke responses itne generic lagte they ki asli problem solve nahi hui. Main baar baar same questions pooch rahi thi jahan par detailed explanation chahiye thi, par woh missing thi. Thoda frustrating tha ki jab main urgent help chahti thi, support waale delay karte they ya call schedule karne mein dikkat deti thi. Par ek positive baat ye thi ki training ka content achha tha aur mujhe software ke basic use mein zyada problem nahi hui. Bas support ka jo expected level tha, wo match nahi kar paaya meri expectation ke saath. Ye baat mujhe laga ki agar thoda aur proactive communication aur clear instructions milti, toh main zyada confident feel karti support se. End mein, mujhe lagta hai ki support ke is angle se ye experience thoda kamzor tha compared to jo mujhe lagta tha milna chahiye tha.