Support mein jo information chahiye thi, vo missing thi
Mujhe lagta hai ki support aur communication ka experience thoda disappointing raha. Jab bhi main kisi issue ke liye help lene ki koshish karta tha, toh initial response adequate hota tha. Lekin jab specific questions poochta tha, toh kabhi kabhi mujhe lagta tha ki jo detailed information chahiye, vo available nahi hoti thi. Support team ki taraf se telephonic communication theek tha, lekin mujhe pata nahi chala ki database feature ya dialer tools tak clearly guide kiya ja raha hai ya nahi. Automatic updates se system me changes aate rahe, par mujhe lagta hai ki uske bare mein jyada explain nahi kiya gaya. Invoicing aur payment process sahi tha, koi dikkat nahi hui wahan. Onboarding thoda scattered laga jab main training follow kar raha tha, shayad ye bhi support se linked tha. So overall, haan support tha, contact karna possible tha, par jo mujhe information chahiye thi, vo missing thi ya incomplete thi. Is baat pe thoda aur kaam honi chahiye kyonki client ke point se communication clarity pe matra bahut zaruri hoti hai.