Support mein jo expectation thi, woh nahi mili
Maine WFHI software ko lekar support se thoda zyada expect kiya tha, par reality mein wo match nahi hui. Jab main sign-up kar raha tha, tab mujhe laga tha ki jab bhi kisi problem se guzarunga to support team turant help karegi, par jab actually dialer aur database features use karne laga, to lagatar support slow tha. Jab main call karta to waqt pe jawab nahi milta tha ya phir solution ke liye baar baar follow-up karna padta tha. Training session theek tha, par usse jyada help toh mujhe expect thi ki jab main phone pe baat karoon. Payment process clear tha, lekin ye hi nahi ki har cheez transparent hai ya easy hai. Mera account dashboard samajhna thoda mushkil raha, aur updates ke baare mein sahi janakari nahi mili. Support ke bina ye software chalana mere liye asaan nahi tha. Mujhe laga tha ki thoda aur proactive communication milegi, par bas automated responses hi aaye. Overall, jo maine pehle socha tha that support ka level, wo kafi missing raha.