Support mein jo chahiye tha woh kami thi
Soch raha tha ke jab support se baat karunga toh sab kuch clear aur quick rahega, par aisa nahi hua. Jab maine dialer tool aur database features ke baare mein poocha, toh response dheere tha aur kabhi kabhi incomplete lagta tha. Main thoda unsure ho gaya ki kya main apni queries sahi jagah forward kar raha hoon ya nahi. Training aur onboarding mein bhi mujhe laga ki instructions sufficient nahi hain, aur automatic updates ke baare mein bhi clear updates nahi mile. Invoice aur payment process thoda confusing tha aur mujhe baar baar verify karna pada. Telephonic support mein expectations thi ki kisi ko turant jawab milega, par, jyada der lagti thi jiski wajah se meri kaam ki speed slow hui. Mujhe lag raha tha ki thoda zyada professional aur prompt response milega, par actual mein woh nahi mila. Shayad meri expectations zyada thi, par fir bhi mujhe lagta hai ki ye support experience improve karna chahiye taaki dusre users aisi frustration na mehsoos karein.