Support mein jo baat missing thi, wahi sabse badi problem thi
Mujhe sach kahun toh, jab meri taraf se koi problem aayi track karne mein, toh aapka support bahut disappointing laga. Jab bhi main call karti thi telephonic support ko, toh response time bohot slow tha, aur kai baar toh mujhe lagta tha ki meri baat samajhne mein unhe interest bhi nahi hai. Communication nahi achhi thi, questions ke clear answers nahi diye gaye. Training sessions mein instructions acche the, but jab technical issue aata tha software ka, toh support ekdum useless thi. Main expectations leke thi ki jab problem aayegi toh aap log dhyan denge aur usse jaldi solve karenge, par aisa bilkul nahi mila mujhe. Invoicing aur payment process toh theek tha, par technical ya communication issues ne mera pura experience kharab kar diya. WFHI, aapko customer support par seriously kaam karna hoga agar aap apne users ko khush rakhna chahte ho.