Support mein itna repeat and wait surprise tha
Maine WFHI ki support se baat ki thi, par itni baar information repeat karni padti hai aur waiting time itna lamba ki main hairaan reh gaya. Dialer aur database mein problem aayi, par support ne baar-baar wohi cheezein poochi bina solution diye. Software update ke baad bhi lagta tha ki kuch bhi resolve nahi hua hai. Invoicing sahi thi par issue jab aarahi thi tab wait karna padta tha. Training bhi slow thi, aur mujhe lagta hai mujhe bahut zyada waqt waste karna pada. Automated messages aur call transfer bhi delay karta tha. Mujhe laga ki jab main call karta hoon toh jaldi solution milna chahiye, par wahan toh baar baar explanation deni padti thi. Mujhe ye samajh mein nahi aaya ki itna baar baar repeat kyun karwana padta hai. Overall, experience frustrating raha aur main expect karta tha ki support better hoga, par wo nahi tha.