Support mein itna effort laga ki thak gayi main
Pehle mujhe laga ki support se baat karna simple hoga, par asli mein itna complex tha ki main thak gayi. Har baar jab mein apni problem explain karna chahti thi, enrollment process mein support ne multiple steps bataaye jo sequence mein coherent nahi lagte the. Kabhi-kabhi lagta tha ki jo guidance mil raha hai usme clear instructions nahi hain, aur mujhe khud baar-baar samajhne ki koshish karni pad rahi thi. Trainings toh thodi confusing thi, aur software ke updates bhi mujhe achhi tarah samajh nahi aaye. Dialer aur database features ko lekar jo queries thi unka bhi jawaab adequate nahi mila. Payment process thoda theek tha, par baaki process mein jo effort laga uspe mein thak gayi. Overall, support ka experience mere liye overwhelming aur thoda disappointing raha, jiske wajah se software use karna mushkil lagta tha.