Support mein itna effort laga jo main expect nahi karti thi
Mujhe laga tha ki jab main software use karungi toh support easily available hoga jab bhi koi issue aaye. Lekin jo support mila woh zyada tar self-service par depend karta tha, matlab mujhe khud hi zyada kuch karna padta tha samajhne ke liye. Calling tools mein agar koi dikkat aayi toh telephonic help lene mein bhi time waste hua, kyunki unko samjhate samay woh basic instructions batate rahe jo maine already try ki thi. Payment aur billing ke process mein clarity thi lekin jahaan tak troubleshooting ki baat hai, mujhe lagta hai thoda aur proactive communication chahiye tha. Automatic updates ke baad kuch features change hote rahe, aur mujhe hi pata lagana tha ki kaise adjust karna hai. Overall, support ke liye main ne jaisa effort kiya woh utna zyaada hona nahi chahiye tha, it felt unnecessarily demanding on mera time.