Support mein itna effort chahiye tha, par accha laga
Pehle maine jo software aur support use kiya tha, usse compare karun toh yahan ka support system kaafi behtar hai, lekin pehle mujhe samajhne ke liye thoda zyada effort lagana pada. Kabhi kabhi jab main call karti thi, agent turant samajh nahi pata tha mere sawaal, toh mujhe apna issue bar-bar explain karna padta tha. Par fir bhi, ek baar baat ban gayi toh unka follow-up acha tha. Pehle ke jitne complicated aur lamba onboarding process tha, woh yahan orderly aur manageable tha, bus start mein thodi dikkat aayi thi. Training sessions mein bhi unhone patience rakha aur baar baar repeat karke har cheez clear kari, jo mujhe bahut pasand aaya. Connectivity issues ke wajah se kabhi kabhi dialer mein problems hoti thi, lekin telephonic support ne jaldi se address kiya, ye dekh ke mujhe lag raha hai ki effort toh required tha, lekin work karne wali team kaafi dedicated hai. Overall, agar aapko thoda revise karna pasand hai aur patience rakhiye toh yeh system kaafi help karega. Mujhe lagta hai ki agar thoda aur polish kar dein onboarding ko, toh kahin bhi phasne nahi dena padega.