Support mein guidance thodi adhuri thi, consistent communication chahiye tha
Setup ka process shuru mein thoda challenging tha, kyunki mujhe laga tha ki support team pure onboarding mein consistently help karenge, par aisi situation nahi thi. Initial setup mein toh unhone kaafi assist kiya, saare basic steps samjhaye gaye, jo useful tha. Lekin ongoing basis par, jab mujhe software ke advanced features jaise ki dialer settings aur database synchronisation ko lekar queries thi, toh response delay hua karta tha. Telefon pe contact kiya toh kabhi kisi issue ka solution milega lag ta tha par follow-up kam hota tha. Mujhe lagta hai ki thoda sa ek dedicated point of contact hona chahiye jisse ki main direct connect kar sakoon. Training sessions bhi thoda generic lage, har user ke liye personalised support zyada accha hota. Invoice process aur payment clear tha, ismein koi dikkat nahi aayi. Overall mujhe laga ki setup ka ek hissaa toh straightforward tha par ongoing support thoda disappointing raha, kyunki mujhe laga tha team zyada proactive hogi. Agar thodi aur clarity aur response speed badh jaye toh main is service ko better rate karungi.