Support mein guidance ki kami thi
Main generally kaafi independently kaam karta hoon, par jab ye software use kar raha tha, toh mujhe laga ki support system thoda zyada intuitive ho sakta tha. Jab problems aayi, toh mujhe apni taraf se bohot research aur trial karna pada before finally telephonic support tak pahunchna. Support team se baat karna achha tha, par pehle mujhe apne aap solutions dhoondhne padhe isliye overall process thoda slow raha. Kuch cheezein software mein self-explanatory nahi thi, aur documentation bhi fully clear nahi thi. Is wajah se mujhe thoda zyada effort karna padta tha before getting proper instructions. Mujhe lagta hai ki agar unka communication proactive hota toh shayad main ye sab kam kar pata. Kuch cheezein badiya thi, par guidance kaafi kam tha.