Support mein expect ki thi zyada clarity par mila kuch aur
Main soch rahi thi ki jab mujhe support ki zarurat padegi toh zyada clear aur helpful communication milega, jaise ki unhone pehle bataya tha. Lekin jab maine last week telephonic support call kiya toh response thoda slow tha aur unhone mere questions ko turant solve nahi kiya. Mujhe laga tha ki mujhe step-by-step guide milegi regarding dialer aur database features, par support ne basic hi bataya bina proper explanation ke. Thoda wait bhi karni padi call mein, jo busy signals se zyada better nahi tha. Ye bhi notice kiya ki jab maine follow-up call kiya, toh consistency nahi thi unki information mein. Overall, mujhe aisa laga ki shayad agar agle baar bhi mujhe help chahiye hogi, toh mujhe patience rakhnni padegi aur shayad self-help materials zyada kaam aayengi. Training aur onboarding ke dauraan sab kuch thanda-thanda chala lekin jab baat support ki aayi toh expectations ke hisaab se nahi tha. Main ek friend ko suggested karti toh clear bolti ki support ke liye jyada depend mat karna jab tak khud confident na ho jao.