Support mein ekdum basic cheezon ki kami thi
Mujhe lagta hai ki support system ne expect ki gayi madad bilkul provide nahi ki. Jab software mein problem aayi, toh support ne pehle bhi bada time waste kiya bina kisi proper solution ke. Phone pe baat karte karte mujhe lagta tha ki unko meri problem ki detail samajh nahi aayi. Bar bar repeat karna pada apni issues aur jo solutions diye, wo bahut hi basic aur ineffective lage. Training aur onboarding mein bhi koi clear path nahi mila ki jab kuch error aaye toh usse kaise handle karna hai. Jo rapid response hona chahiye tha, wo missing tha poori tarah se. Aakhir mein, frustration itni badh gayi ki socha tha ki shayad help milegi, lekin vaise bhi support thoda adhura aur inconsistent laga. Yeh sab chize bilkul nahi honi chahiye jab main paid software use kar raha hoon.