Support mein ekdam kami thi
Puri onboarding mein sabse badi problem support se hi hui. Jab bhi main software ke kisi feature ko samajhna chahta tha toh explanations itni clear nahi thi, jaise ki dialer setup ya database integration. Call karne par bhi jo log baat karte the woh jyada details mein nahi batate the aur mujhe baar-baar repeat karna padta tha. Yeh sab mila ke mujhe laga ki software samajhna itna mushkil ho jayega, support system ke bina. Main chahta tha ki mujhe step-by-step clear guidance mile, par yeh sab nahi mila. Automatic updates ke baare mein bhi proper information nahi di gayi, jisse mujhe bar bar confused hona pada ki kya naya change aaya hai. Invoicing process bhi thoda complicated laga, clear instructions ki kami thi. Overall, mera experience frustrating raha kyunki support aur communication mein clarity bilkul missing thi, jo mere liye bahut zaroori thi.