Support mein ek saaf order ki kami thi
Mujhe laga tha ki jab main support team ko call karunga, toh pehle mere issue ko samjha jayega, fir step-by-step solution diya jayega, jaise maine training mein dekha tha. Lekin jab actual mein help maangi, toh support ka jo flow follow hua, wo thoda haphazard tha. Pehle hi baar mein mujhe clear instructions nahi mile, aur bar bar mujhe repeat karna padta ki mera problem kya hai. Wo steps jo expected order mein hona chahiye the, jaise sabse pehle diagnosis, fir solution aur finally follow-up, wo sequence maintain nahi hua. Phone par communication mein bhi thodi delays thi, jisne frustration badha diya. Ek positive baat toh thi ki support walon ne patience dikhaya aur poora effort kiya meri madad karne mein, lekin unki training lagta hai perfect nahi thi iss respect mein. Jo documentation ya tutorials diye gaye uska use karna thoda better lagta agar support wo account karta. Agar support thoda better organized hota toh mujhe lagta ki mera issue jaldi solve ho jata aur mujhe kam pareshani hoti. Mujhe yeh lagta hai ki support ki process mein clearly defined aur structured approach missing tha.