Support mein ek personal touch missing thi
Maine pehle socha tha ki support team will be very interactive aur sab queries ka instant jawab milega, lekin experience thoda mixed raha. Ek taraf toh telephonic assistance theek thi, log polite they aur main apne issues samjha paayi. Lekin dusri taraf, kabhi kabhi responses generic lage, jaise ki training mein mujhe jo chahiye tha woh specific guidance thoda miss hua. Onboarding ke time pe thodi zyada clarity honi chahiye thi about software ke kuch features jo kaafi important the mere workflow ke liye. Maine thodi der khud se explore kiya, jo ki achha part bhi tha, lekin agar support team proactive hoti toh better hota. Overall communication se main fully satisfied nahi thi, thoda aur personalized approach honi chahiye thi for better ease. Waise software accha hai par jab support expectations par poora nahi utarta toh thoda disappointing feel hota hai. So, main ye kahungi ki support helpful toh tha but mujhe lagta hai usmein wo garamjoshi nahi thi jo main expect karti thi.