Support mein ek cheez alag lagi
Support aur communication ke mamle mein mera experience thoda mixed raha. Onboarding ke waqt jo expectations thi, unmein se kuch match hui aur kuch nahi. Jab maine pehli baar telephonic support use kiya, toh response time thoda delay hua, jo mujhe theek laga nahi, kyunki main jaldi solution chah raha tha. Lekin uske baad call pe jo help mili, wo kabhi clear aur timely thi. Training sessions mein detail explanations the, jo useful the, par kabhi kabhi lagta tha ki trainers thoda fast chal rahe hain, mujhe dhyaan se sunna padta tha. Invoicing aur payment process smooth raha, koi dikkat nahi hui. Software ke updates automatic aate rahe, toh manual changes ki tension nahi thi. Dialer aur database bhi theek-thaak kaam kiye, lekin perfect smooth nahi. Overall, communication mein consistency honi chahiye thi, woh ek alag cheez jo mujhe stand out lagi.