Support mein ek cheez achhi thi, baaki thoda disappointing tha
Mujhe laga tha jab main support ko call karunga to zyada help milegi, lekin actual experience thoda mixed raha. Pehli baat toh yeh ki system response time theek tha, support staff ne dhyaan se meri baat suni aur jo basic guide thi woh samajhane mein madad ki. Lekin kai baar mujhe feel hua ki jo solutions diye ja rahe they wo mere actual problem ko solve nahi kar rahe the. Dialer mein koi technical issue tha jiske wajah se calling workflow ruk gaya tha, par jab maine dobara contact kiya toh wait zyada tha aur repeated explanations dene pade. Payment process aur invoice generation mein koi masalah nahi tha, yeh point definitely positive tha. Training material sahi tha magar thoda generic lagta tha, mehnat zyada karni padi samajhne ke liye. Shayad agle time main phir support service se rely karna thoda hesitant rahunga, kyunki mujhe laga ki har baar mujhe khud zyada samajhna padta hai aur unki taraf se jo help milti hai wo kabhi kabhi adhoori ya late hoti hai.