Support mein dono accha aur bura aspects hain
Meri jo overall experience support ka hai, wo jyada positive nahi raha kyunki mera working hours aur WFHI ka support hours dono match nahi karte the. Main roz subah se shaam tak kaam karta hoon, lekin jab mujhe jarurat padti toh support team available nahi milta. Kabhi kabhi toh calls attend hone mein 15-20 minute lag jate the, jo faida nahi deta mera daily routine ke liye. Support representatives polite toh the, par timing ki wajah se main apni queries time pe pooch nahi paaya. Automatic updates ke baad agar koi issue hota bhi hai, toh turant madad milna chahiye tha, par wo experience nahi tha. Mujhe dialer aur database integration ke issues bhi report karne the, jo unresolved reh gaye due to limited support timing. Invoice aur payment issues bhi kabhi discuss kar paya, kyunki calls miss ho jate the. Kuch chizein jo theek thi wo software ka interface tha, jo generally user-friendly bana hai. Par jab support system aise ho jiske hours aapke schedule se match nahi karte, toh pura process frustrate kar deta hai.