Support mein din bhar struggle, yeh toh socha hi nahi tha
Maine initially socha tha ki support se din bhar smooth guidance milegi lekin mera experience bilkul alag raha. Daily basis pe queries ko resolve karna kaafi frustrating tha, kyunki har baar different jawab milte the. Dialer ya calling tools ka function samajhne mein itni mushkil hui ki baar-baar call karna pada support ko. Kabhi response time bahut slow tha aur kabhi jo solution diya jaata tha, wo problem ko puri tarah address nahi karta tha. Training sessions mein bhi kabhi kabhi confusion bana rehta tha aur onboarding flow thoda unclear lagta tha. Mujhe laga tha ki automatic updates ke baad system zyada reliable hoga par baar-baar naye changes ke wajeh se workflow disrupt hua. Billing aur payment ka process bhi pehli baar toh straightforward laga lekin baad mein kabhi kabhi woh clarity nahi raha. Overall, lagta hai ki support system mein improvement honi chahiye, kyunki har din ke ongoing issues ke saath mera patience kafi test hua. Yeh sab socha bhi nahi tha jab maine start kiya tha lekin ab pata chala ki expectations se door hai mera experience is software ke saath.