Support mein consistency thodi miss lagti hai
Maine software ka use karte hue support team se baar-baar baat kari, especially daily queries ke mauke par. Pehli baar jab contact kar rahi thi, toh response thoda slow tha par samajh gayi ki shayad unke paas bahut sare log hote hain. Lekin din bhar mein jab bhi phone kiya toh lagta tha ki support team better ho gayi hai aur main jo questions puchti hoon, unka jawab zyada timely milta hai. Lekin jab baat aati hai follow-up aur deeper technical queries ki, toh koi prompt feedback ya additional resources milna mushkil tha. Training material achha tha aur updates ke through kiya gaya communication transparent raha, par day to day support mein thoda aur proactive approach honi chahiye thi. Matlab, step by step guidance zyada expected tha jab main kisi problem mein fasi thi, par woh thoda lack karta hai. Overall team helpful lagi par main expect karti thi ki mera issue jaldi close hoga ya main khud se kuch zyada seekh paungi unse. Toh yeh missing piece hai support ke hisaab se jo mujhe lagta hai company ko consider karna chahiye.