Support mein clear guidance missing thi, khud se samajhna pada
Support se baatcheet mein maine paaya ki kai baar unhone important cheezein explain nahi ki. Documentation toh thi, par practical queries ke jawab khud dhoondhne pade mujhe. Training sessions bhi limited the aur kuch break-points par mujhe lagta hai ki main khud se hi trial-error ke through seekh rahi thi. Support ki telephonic help toh available thi, lekin baare mein jo step-by-step detailed explanation chahiye tha, woh kahin missing tha. Database aur dialer ke advanced features ko samajhne ke liye alag se time dena pada jisme frustration aaya. Agar support ne thoda aur detailed aur proactive approach dikhaya hota toh bahut aasan hota onboarding process. Mujhe lagta hai ye cheez missing thi, jiske bina users ko jyada khud se mehnat karni padti hai.