2 out of 52 of 5Verified purchaseSupport and communication
Support mein clarity thi, par kaafi confusion bhi
You guys need to improve how clearly you explain things. Jab main support line pe baat kar raha tha, to mujhe lagta tha ki woh meri queries ko samajhne mein thoda struggle kar rahe the. Explanation simple hona chahiye, par kaafi technical terms ke saath genuine confusion create ho gaya mere liye. Although main ye maanna chahta hoon ki support team polite thi, lekin communication aisa hona chahiye ki customer ko baar-baar repeat na karna pade. I had to clarify multiple times, jo mere liye frustrating tha. Agar aap thoda concise aur clear karoge apni baatein, toh customers ko jyada help milegi. Overall, aapka approach thoda incomplete lagta hai aur mujhe lagta nahi ye smooth communication ke liye enough hai.