2 out of 52 of 5Verified customerSupport and communication
Support mein clarity ki kamee thi
Mujhe lagta hai ki WFHI ka telephonic support expected level par nahi tha. Jab bhi koi issue hua, mujhe baar-baar same baat repeat karni padti thi, aur resolution process delay hota tha. Onboarding ke time software setup thik-thak chala, par jab database feature properly integrate karne ki koshish ki toh confusion badh gayi. Update bhi automatic aate par kabhi kabhi vo naye bugs bhi lekar aate jo workflow ko disrupt karte the. Software mein dialer use karna toh theek tha, lekin jab problems aaye toh support se baat karna frustrating tha. Invoice aur payment process mein bhi response time slow raha. Overall, communication aur problem handling mein transparency aur responsiveness ki zarurat hai, warna users ko bottlenecks face karne padenge.