Support mein clarity aur samajh ki kami thi
Mujhe laga support system thoda confusing tha, especially jab unke labels aur wording ki baat hui. Ek baar mujhe dialer ko setup karne ke liye guide karte waqt, jo instructions diye woh bilkul clear nahi the. Main samajh nahi paaya ki kaunsi setting ko choose karna hai, kyunki labels aise the jo kisi ko confuse kar sakte hain. Baar baar wohi instructions repeat hui, lekin wo samjh nahi aaye. Baaki ki support calls thodi generic si lagti thi, jaise ki bas standard answers diye ja rahe hain. Ye sab mila ke mujhe lagta hai ki thoda zyada clarity aur personalized help honi chahiye thi, tabhi shayad main jaldi se confidently software use kar pata. Agar onboarding thoda aur clear hota toh better hota, varna mehsoos hua ki thoda missing tha overall jo support mein hona chahiye tha.