support mein clarity aur quick solutions missing thi
Support system jab problems aayi toh wo expected jaisa helpful nahi tha. Jab maine issues report kiya toh unka response bhi delay hua aur use karne mein jo help milni chahiye thi wo missing thi. Maine feel kiya ki wo support team thorough follow-up nahi karti jab kuch complexity hoti hai. Call pe baat karte waqt bhi lagta tha ki wo adhura solution dete hain, jisse mujhe dhyan rakhna padta ki main baar-baar apni baat clearly boloon. Automatic updates bhi kabhi-kabhi issues laate hain par support se koi jaldi response nahi milta un problems ke liye. Agar mujhe invoicing ya payment ke issues hote to wo toh sahi samay pe handle kar dete, yeh positive raha mera experience ka ek hissa. Par overall jab baat technical support ki aaeti hai toh wo system se thoda better hona chahiye tha, kam se kam mujhe lagta hai user ko ek reliable aur timely help milni chahiye hoti har haal mein. Yehi missing thi meri experience mein.