Support mein clarity absent thi
Main soch rahi thi ki support aur communication system theek se samajh aa jaega, lekin labels aur wording clear nahi thi. Jab main call kar rahi thi telephonic support se, to mujhe confusion hoti thi ke konsa option choose karna hai. Training modules mein bhi simple aur direct language ki zarurat thi. Aksar technical terms bin samjhaaye daale gaye, jo thoda distraction tha. Mujhe laga ki agar thoda aur clear instructions aur realistic examples diye hote, toh onboarding aur better hota. Database ko samajhne mein bhi thodi dikkat aa rahi thi because the steps weren’t clearly explained. Despite these, support team ne patience se kaam liya, which was good. Overall, mujhe laga ki thoda aur dhyaan dena chahiye wording par taki naye users easily samajh sakein.