Support mein bas ye clear tha, baki ka sab confused tha
Support team se baat kar rahi thi jab mujhe lagaa ki jo steps follow karne ko bola ja raha hai wo bilkul thik order mein nahi hain. Matlab, sabse pehle technical cheezon ko samjhana chahiye tha, phir fir wohi database aur dialer ke features ka explanation dena chahiye tha, lekin joh mujhe mila woh bahut random tha. Mujhe baar-baar wahi cheezein repeat karani padti thi, jaise ki main ek hi question baar baar puch rahi hun. Kabhi kabhi lag raha tha ki support wala banda confused hai, ya shayad wo mere system check kiye bina hi baat kar raha tha. Ye mismatch, mujhe samjhate hue, mujhe pareshan kar diya. Mujhe toh lag raha tha ki jab main sign-up ke baad training portal par gayi thi, toh usmein clarity thi, par jab support se direct baat karni padi toh wo sequence bigad gaya. They did provide some help with the invoicing part, wo toh theek tha, clear invoice aur payment ke steps diye, unme koi tension nahi thi. Par jo software access aur dialing tools ki baat thi, usmein jo discussion hui, usmein logic nahin tha sequence ka. Mujhe bolna padega ki agar ye flow thoda achhi planning se ho, toh zyada acha hota. Par filhaal toh lag raha hai ki kaafi improve karna hai communication mein. Mujhe lagta hai ki wo support wala banda genuine tha, but process smooth nahi tha, aur mujhe woh thoda frustrating laga.