Support mein bas ek baat achhi lagi
Maine jab se software kharida, mujhe start se hi lag raha tha ki setup process kaafi one-off hi hai aur uske baad jyada continuous help ki zarurat nahi hogi. Lekin, actual mein, support team se baat karte hue mujhe baar baar wahi cheeze batani padti thi, jiska mujhe laga ye mere liye frustration badhata hai. Training ke dauran unke communication thode scattered lag rahe the, kabhi samajh nahi aata tha ki ye kya bata rahe hain, par phir main sochti thi shayad ye mera hi issue hoga. Ek baat jo achhi lagi woh yeh thi ki jab final step mein mujhe payment aur invoicing ke liye call karna pada, to wahan se response timely mila aur mera doubt clear hua. Lekin support ke baaki hisse mein lagta tha ki mujhe baar baar repeat karna pad raha tha apni baatein aur ye cycle thoda bore karta hai. Overall, mujhe lagta hai ki is cheez mein thoda aur improvement hona chahiye, taaki jab main future mein kuch bhi karu customer service ke liye, toh ye experience thoda seamless rahe.