Support mein bar bar wait aur repeat hua
Main support team se baat karte waqt soch raha tha ki itna wait karna aur baar baar apni problem repeat karni pad rahi hai, ye kafi frustrating tha. Kabhi kabhi toh aisa lagta tha ki unke paas mere case ka koi proper record nahi hai, is wajah se mujhe baar baar apna issue explain karna pad raha tha. Call back ka time jo diya gaya tha woh bhi delay se aaya, jis se mera kaam aur late hua. Ye cheezein support experience ko bahut negative bana rahi thi. Mujhe aise solutions nahi mile jo turant aur clearly mere liye work karein. Aapko ye sochna chahiye ki aapke support system mein response time aur customer tracking improve honi chahiye, warna users ko baar baar ye process se guzarna padega. Mera impression yeh nahi tha ki main effective help paunga, par unfortunately ye mera anubhav raha.