Support mein bahut wait aur baar-baar repeat karna pada
Meri experience support ke saath itni achhi nahi rahi kyunki mujhe baar baar apni problem repeat karni padti thi. Jab maine call kiya issues samjhane ke liye, toh support team se baat karne mein bahut jyada wait karna pada aur phir bhi solution turant nahi mila. Jab finally mera call connect hua, mujhe same cheezein do-teen baar repeat karni padti thi, jiski wajah se frustration badh gayi thi. Training ya onboarding ke dauran bhi technical queries pe adequate assistance thoda slow tha. Dialer aur database tools pe questions the, par support call mein unka jawab ya guidance delayed milti thi. Invoicing aur payment process simple tha, ye ek achhi baat hai, lekin jab mujhe urgent sawal poochne hote the toh woh timely answer nahi mil paate the. Overall, mujhe lagta hai agar support response time aur issue resolution ko improve kiya jaye toh experience better ho sakta hai. Abhi ke liye ye thoda frustrating aur time-consuming feel hota hai jab urgent help mangni hoti hai.