Support mein baar-baar repeat karna padta raha, bahut frustration hui
Jab maine WFHI ke support ko call kiya, toh repeated explanations aur wait time ne mera patience test kar diya. Pehle baar jab help nai mili, toh maine expectation set kiya ki dusri baar shayad better response milega, lekin har baar mujhe apni baat baar-baar samjhani padti rahi. Support team ne toh polite raho, par problems solve karne mein unki speed kafi slow thi. Iss ke alawa jo billing aur payment queries thi, unke liye mujhe multiple calls karni padi, har baar naye agent ne shuru se poocha jise batana matlab ek hi baat ko dohrana. Training ka jo material tha woh bhi thoda confusing laga, iss kar kaafi time waste hua mera. Dialer module mein bugs aaye, uska feedback diya par solution lamba wait kiya. Jo investment ki thi software mein, uske hisaab se main zyada eficiência expect kar raha tha. Shayad support phone pe zyada behtar ho toh next time better experience hoga, par mere case mein toh frustration zyada bani rahi, jo main apne doston ko bhi batata toh kahunga ki expect thoda patience rakhna padega.