Support mein achhai thi, labels thoda ajeeb lage
Overall, I found the support system kaafi helpful but mujhe lagta hai ki jo wording aur labels use kiye gaye hain software mein, unka matlab thoda confusing tha. Support ne jab main phone kiya toh unka jawab time pe aya, jo acha laga, aur unki tone friendly thi, is baat mein koi doubt nahi. Lekin mujhe software ke different sections par jo buttons par likha tha, wo thoda unclear tha. For example, automatic updates wale feature ko samajhne mein thoda time laga kyunki jo labels diye the wo usual se alag the. Database ke structure ko use karna bhi confusing laga initially, mostly because of naming conventions. Thoda enthusiastic feel tha ki ye cheezein improve hongi, kyunki overall process mein thodi kami thi lekin support team ready thi madad karne ke liye. Software ka dialer system bhi theek tha, but visual cues nahi the jo user ko bata sake ki call kahan tak complete hua hai which threw me off sometimes. So haan, support ka response acha tha, par jo communication channels aur labeling hain, unko simplify kar dena chahiye definitely. Agar ye ho jaye toh software aur training process dono bahut easy ban jayenge.