Support mein achha-bura dono tha
Main support team ke saath baat karti waqt do tarah ka experience mila. Pehle call pe thoda intezar karna pada jab main naye software training session ke baare mein puch rahi thi. Kabhi kabhi unko same baat dubara repeat karni padti thi, jo thoda frustration laata tha. Lekin jab response milta tha, toh wo kaafi detailed hota tha, aur mujhe samajh aata tha ki main kaise agla step karungi. Kahi baar mujhe wait karna pada jab tak technical team se approval aata tha, ismein mere kaam schedule ko adjust karna pada. Phir bhi overall interaction thik-thak thi, aur mujhe laga ki team try kar rahi thi meri madad karne mein, bas kabhi kabhi coordination mein thodi problem hoti thi. Mujhe lagta hai ki agar unka system thoda streamline ho jaye, toh ye bahut behtar ho sakta hai. Mere end pe, mujhe patience rakhni padi aur doosri taraf se bhi samajhdari milti thi, is balance ne mera tha experience mix bana diya. Toh haan, repetition aur wait dono hogi, par waqt ke saath sab better hoga.