Support mein acchapan bhi tha aur frustration bhi
Maine WFHI software ke liye jab support contact ki, toh pahle mujhe thoda wait karna pada before kisi ne call uthaya, par phir jo banda help kar raha tha wo kaafi patient tha. Unhone mere database setup ke issues ko dhyan se suna aur solutions batane ki koshish ki, lekin kuch steps itne technical the ki mujhe samajh mein pura nahi aaye. Phir maine follow-up calls kiye jisme response slightly slow hua aur mujhe lagta hai ki kuch information clearly convey nahi hui, jiske wajah se mujhe repeat karna pada apna issue. Kuch baatein acchi lagi jaise ki unhone patiently phone par time diya aur har baar polite rahe, par dusri taraf jo documentation thi wo comprehensive nahi thi, mujhe zyada detail mein guide nahi karti thi. Billing aur invoicing se related jo queries thi wo comparatively jaldi solve hui. Overall contact experience accha tha kyunki log helpful the, par communication delays aur thoda unclear instructions ne frustration bhi badhaya. Mujhe lagta hai ki agar training ya support documentation pe improvement ki jai toh better rahega.