Support mehnat se mila, bohut waiting thi
Maine jab WFHI ko support ke liye call kiya, toh baat cheet thodi lengthy thi. Bar bar apni problem ko explain karna para, kyunki pehla wala banda poori baat samajh nahi paaya tha. Late response bhi mila, aur kabhi kabhi toh sirf hold pe rakhte rahe, bina kisi spasta update diye. Yeh process mujhe thoda frustrating laga, kyunki mera kaam ruk gaya tha jab tak solution nahi tha. Invoicing mein dikkat hui thi, aur jab uss par baat ki toh baar baar details confirm karni padin, jo samay barbaad karne wali baat hai. Software ke updates ke bare mein support se poocha toh kuch precise jawab nahi mila, bas general information. Imaan dilli se kahu toh itne baar repeat karne aur wait karne ke baad bhi main zyada assist nahi feel kiya. Overall, support mein improvement ki zarurat hai, especially jab rapid help ki expectation ho.