Support me zyada wait laga, socha better hoga
Maine socha tha ki jab kahin bhi issue aayega toh support turant milega, but jo waiting period tha, woh kaafi zyada raha. Phone karne par baar baar hold pe lagaya gaya, aur ek hi problem ko baar baar samjhana pada. Ticket raise karne ke baad bhi response me delay dekha jo mujhe thodi disappointed feel karaya. Jo training me bataya gaya tha us hisaab se thoda zyada quick aur repetitive solution provide karne ki umeed thi. Database feature me technical problem se mera kaam ruk gaya, toh maine support ko call kiya, par unki taraf se thoda slow response mila. Payment aur invoicing me toh koi dikkat nahi thi, wo theek se chala. Bas communication aur support me ye time lagna tha jo mera sabse bada concern raha. Mujhe laga tha ki is paid software ke saath better aur fast assistance milega but usme thoda gap raha.