Support me response time thoda alag laga
Mujhe WFHI ke support se kuch help leni padi training ke dauran. Jab main software ke kuch features samajhne ki koshish kar raha tha, toh unke support people ne phone pe baat karne mein koi delay nahi kiya. Ye ek accha point tha kyunki usually support me patience rakhna padta. Lekin jab ek baar feature mein koi problem aayi, toh mujhe lagbhag 24 hours wait karna pada unke response ke liye. Is waqt unka email aur call dono kam responsive lage. Dusri taraf, jab finally unhone jawab diya, toh baat cheet clear thi aur solution bhi thoda samajh aaya. Onboarding ke waqt wala support consistent raha aur usme koi problem nahi thi. Overall, mujhe support ka reaction time alag alag laga—kabhi turant support milta toh kabhi delay. Ye mixed feeling bani rahi, jo mujhe thoda confuse karta raha during my initial use. Lekin main ye mantahoon ki agar wo thoda aur prompt hote, toh experience better hota. Mere liye onboarding ke phase me service satisfactory rahi par baad me response speed thoda slow dekhne ko mili. Ye support team ka ek point mujhe comparatively alag laga, jis par main dhyan dunga agle use ke liye.