Support me jo chahiye tha wo nahi mila
Main soch kar sign up kiya tha ki support waisa hi rahega jaise sales ne bataya tha, matlab quick response aur help, par ye expected experience nahi mila. Jab maine telephonic support ko call kiya, toh wait karna pada jab tak kisi ne baat ki, aur solution lene me time laga. Jo customization ki baat ki thi training me, wo support wale phase me utni acha nahi laga. Support staff samajhne ki koshish karti thi, par jo information chahiye hoti usme thodi kami thi. Payment aur invoicing process bilkul theek thi, timely thi aur clear thi, isme koi dikkat nahi thi. Lekin overall jo communication aur help ki ummeed thi, wo pura nahi hui. Jo main soch rahi thi ki training ke baad problem solve ho jayegi easily, wo nahi hua. Database aur dialer ke masle clear nahi hue time pe. Thoda aur timely aur konkret support hona chahiye tha. Bas itna hi keh sakti hoon ki support me abhi improvement ki zarurat hai.