Support me itna toh samajh nahi aaya
Jo mujhe sabse zyada surprise hua vo yeh tha ki support ke liye mera kaafi khud ka kaam involved tha. Matlab, jab main software setup kar rahi thi aur training ke modules complete karne lagi, mujhe laga tha ke support team har step pe guide karegi, but mujhe zyada tar cheezein khud discover karni padi. Phone pe baat karne mein time lagta tha aur kabhi kabhi information thodi generic lagti thi. Training material achha tha but kabhi kabhi kuch specific queries ke liye mujhe alag se follow up karna padta tha. Jo dialer aur calling tools ke baare mein tha, vo mainly documentation se samajhna pada. Automatic updates achhi tarah se aate rahe, bas mujhe yeh samajhna tha ke updates kaise meri database pe effect dalte hain. Overall support available tha, par jitni help directly milna chahiye thi, vo nahi mili. Sign-up aur payment process theek tha, par pehle handle karne mein thoda confusion tha ki invoices kaise generate karenge. Matlab main kahungi ki system strong hai, lekin thoda zyada independent kaam karna padta hai support ke bina.