Support me itna time laga tha
Main soch rahi thi ki support ka response thoda quick hoga, especially jab mujhe help ki zarurat thi during onboarding. Jo mujhe bataya gaya tha us hisaab se mujhe laga tha ki communication better hoga, par baar baar wait karte karte time zyada nikal gaya. Telephonic support mein mujhe lagta tha ki samajh kar jaldi resolve karenge, magar queries ka jawab milne mein der hoti rahi. Ek acchi baat ye thi ki unhone follow-up kiya aur mujhe priority assistance bhi mila, jo thoda helpful tha. Lekin overall, jo expectation thi communication ke regarding, wo poori tarah meet nahi hui, especially jab immediate answer chahiye hota hai. Updates aur software toh theek tha, lekin jab baat support ki aayi toh mujhe jyada satisfaction nahi mila aur is wajah se mera experience average se neeche raha.