Support me itna confuse kar diya
Mujhe lag raha tha ki support se baat kar ke sab clear ho jayega, lekin woh baatein jo maine unko batayi, unka jawab pura confident dene mein woh log fail rahe. Phone pe baatein karte karte mujhe laga ki mera doubt clear nahi ho raha, aur har baar mujhe wahi same cheez dobara samjhani pad rahi thi. Woh jo automatic updates hote hain, uska bhi koi detailed explanation nahi diya gaya, bas itna kaha gaya ki sab chal raha hai. Kabhi kabhi dashboard par changes samajh mein nahi aate, par jab maine pucha, toh clear jawaab nahi mila. Dialer tool mein issues aaye, maine support ko bola, par problem resolve karne mein patience bhi kho gaya tha. Bahut baar lagta tha ki mujhe woh saari chize training mein pehle se better samjha deni chahiye thi, tab shayad main confident feel karti. Database feature bhi bada complicated tha aur onboarding steps bhi thode unorganized lag rahe the, jis se mujhe laga ki support team mujhe effectively guide nahi kar pai. Finally, main itna confused aur frustrated ho gayi thi ki mujhe laga ki main is software ko sahi se istemal kar paungi bhi ya nahi. Jo main sabse jyada miss kar rahi thi woh tha proper communication aur quick solutions, jo kabhi puri tarah nahi mil paye.