Support me itna accha laga, par thoda slow response tha
Pehle maine alag software use kiya tha for managing remote workflows, aur uske comparison mein WFHI ka support system thoda alag laga mujhe. Pehli baat toh ye thi ki unke telephonic support team ne mujhe sach mein samjhane ki koshish kari, har baar jab main call karti thi to polite jawab milte the. Lekin ek chiz jo mujhe thodi surprise kar gayi woh thi ki kabhi-kabhi response time thoda lamba lagta tha, especially jab mujhe urgent koi issue hota tha with the dialer ya database feature. Jo software ka onboarding process hai, wo straightforward tha, par mujhe lag raha tha ki thoda detailed guidance mil sakta tha training sessions mein about calling tools ke effective use ke liye. Automatic updates ka feature mujhe pasand aaya kyunki wo bina interruption ke kaam karta tha, but ek baar ya do baar updates ke baad thoda glitch aya tha jise support se clarify karna pada. Invoicing process smooth tha, payment easily handle kar paayi, par mujhe lagta hai ki communication mein thoda aur prompt hone ki zarurat hai support team ko so that mere jaise users ki queries jaldi solve ho sakein. Overall, experience acha tha but thoda aur polish karna better rahega.