Support me ek chiz achhi lagi, baki thoda unsatisfactory tha
Support aur communication experience mujhe mild disappointment de raha tha. Jo telephonic assistance available thi, wo punctual aur jawab dene mein thodi der karti thi, jis se frustration hua. Lekin jo ek achha point tha wo ye ki support team politely baat karte the aur mere sawalon ka koshish se solution dene ki koshish ki gayi. Par mujhe lagta hai ki agar mujhe firse assistance ki zarurat padegi toh main zyada ummeed nahi lagaungi ki wo turant ya fully helpful honge. Training aur onboarding ke phases me bhi communication thoda slow tha, jisse confusion badhti thi. Unka database aur calling tools theek kaam kar rahe the, lekin jab problem aayi toh chhota sa interruption bhi bhari lagta tha. Overall, support team ka behavior acha tha, lekin timings aur promptness me sudhaar hone ki zarurat hai.